We aim to supply only the highest quality products & we believe you will be delighted with your purchase from Zip Zap Zoom. However, we do understand that buying goods on the internet in not always easy . For this reason you are fully covered by our 14 day exchange or refund promise. So, if you are not happy with the item for any reason, or if the item is simply not suitable, you are welcome to return for exchange or refund .

If you return the product in it's original condition including tags & packaging, we will refund you any money that you have paid us for that product, or exchange for a same cost alternative if preferred. If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will also pay for the cost of return postage (up to maximum of £3.50).

To return an item please Contact Us at Zip Zap Zoom stating the reason for return with original order number. We will then issue you with an authorisation code which should be included with the return item. Returns cannot be accepted without a returns authorization code & returns cannot be accepted if the item is not returned in good, unused condition with original tags and packaging.

All items should be sent to :-

Returns Dept
Zip Zap Zoom
65 Shirley Park Road
SO16 4FX

Customers are responsible for the return item until it reaches us so, for your own protection, please use a secure delivery method.

Order Cancellation

If you place an order with us, it can be cancelled any time prior to despatch. To cancel the order please  Contact our dedicated sales team on 02380 480582   ( 9am - 7pm ) Mon to Saturday

Thank You !

Zip Zap Zoom